Should your order not be suitable, we will happily provide an exchange or credit voucher subject to the following conditions;

Contact is made with Haakaa NZ within 7 days of delivery
Goods are returned within 14 days of delivery
The goods need to be in the original condition as purchased
Returned goods are accompanied with a receipt
The above does not apply to clearance items, which are not returnable. Exchanges are to be at the expense of the customer if exchanged via post or courier.

Breastfeeding items and bottles are not refundable if you change your mind due to hygiene reasons. We cannot exchange any breastfeeding items.

We are not able to provide refunds if you change your mind.

If goods are faulty, we will meet our obligations under the Consumer Guarantees Act, but proof of purchase is required. Faulty goods must be returned to us as soon as possible. Freight charges will not be borne by you if you are located in New Zealand (North & South Island). If you are located outside New Zealand (North & South Island) and you wish to return faulty goods to us (for repair or otherwise), then, to the fullest extent permitted by law, you will be responsible for the freight and handling charges associated with: (a) returning the goods to us; and (b) delivering any repaired or replacement goods back to you. We will advise you of the freight and handling costs associated with returning repaired or replacement goods to us in such circumstances and the repaired or replacement goods will not be sent to you until you have confirmed that you will pay the freight and handling costs.

If you have any further questions about orders, please email us at customerservice@haakaa.co.nz or call us on 0800 NZ HAAKAA.